Refund Policy

You should expect RESULTS, not Refunds!

At The Hatch Method, we are committed to ensuring that our customers have the best experience with our courses and coaching sessions. We go above and beyond to ensure your success in the program. If you encounter any issues, please reach out to our support team, or Jake directly for help and guidance.

Here's what you need to know about our refund policy:

  1. OurĀ Guarantee:

    We are steadfast in supporting your journey. In Stage 1 of our program, we equip you with the tools to scale your store. Should you face challenges in reaching this goal, we pledge to provide guidance. This support can include, but isn't limited to, community interactions, supplementary training materials, group coaching sessions with Jake or his team members, etc. However, while we are committed to aiding your learning process, we cannot guarantee specific outcomes due to the myriad of external factors affecting individual results.

  2. NoĀ Refunds On Coaching:Ā We guarantee you will receive at least 4 hour-long coaching sessions one-on-one with Jake. Coaching may also consist of loom videos, advice, short phone calls, or SMS messages from Jake directly. Due to the nature of personal coaching, we do not offer refunds for any reason.

  3. No Refunds for Courses: We believe in the value and quality of our courses, and as such, all course sales are final. No refunds will be provided once a course is purchased.

  4. Partial Refunds: In unique situations where you might not be physically able to complete the coaching calls, we may consider providing a partial refund. Each case will be reviewed individually, so please contact us with all the relevant details.

  5. Refund Processing Time: Once your refund request is approved, please allow 5-7 business days for the funds to be returned to your original payment method.

  6. No Additional Fees: There are no hidden fees or charges associated with our refund process.

We value our community and strive to address any concerns or challenges you might face. If you have questions or need further clarification about our refund policy, don't hesitate to reach out.